Refund policy
At SmartInsectTrap, customer satisfaction is our priority. We offer a free 30-day return and refund policy to ensure a safe and confident shopping experience.
1. Eligibility for Returns
You may request a return if:
- The request is made within 30 days of delivery
- The product is unused, in its original condition, and in original packaging
- Proof of purchase is provided
Products that show signs of misuse, intentional damage, or excessive wear may not be eligible for a refund.
2. Free Returns
We provide free returns worldwide.
- No return shipping fees are charged
- All return requests must be approved before sending items back
To initiate a return, please contact us at support@smartinsecttrap.shop.
3. Refund Processing
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Refunds are processed within 5–10 business days
- Processing times may vary depending on your payment provider
You will be notified by email once your refund has been completed.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Please contact us within 48 hours of delivery
- Include clear photos of the item and packaging
We will arrange a replacement or refund at no additional cost.
5. Non-Returnable Items
Returns may not be accepted for:
- Items marked as final sale (if applicable)
- Products damaged due to improper use or handling
